Finnish Customer service representative – Remotely in Portugal

April 12, 2023

Job Description

Travel to sunny Lisbon and work with the world’s most famous brands!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does 300 days of sunshine – along with flavorful Portuguese cuisine – sound like an option you’d like to explore?
Lisbon is a vibrant and charismatic city, and one of the finest capital cities in Europe. The city boasts a glorious climate, lively nightlife, historic monuments, and a range of activities that will entertain visitors of all ages and dispositions.
There is a lot to see and do – come and join our ever-growing Customer Care team in Lisbon!

Our client

Our client  is a French multinational BPO company that is making business more human for the world’s most exciting brands.   By choosing them, you will be part of a community of over 95,000 game-changers from more than 190 locations in 51 countries.  Join them  and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

Job Description

As a Customer Support Agent, your role is, together with your team, to handle customer issues in a friendly, effective and professional manner via e-mail, chat, and phone.

    • Be creative, friendly, and solution-oriented with customers and colleagues
    • Understand the need to meet expectations, rise above them, and go that extra mile for customers
    • Show a flexible approach to working in a changing and fast-growing environment.
    • Work with some of the world’s most respected brands
    • Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction
    • Achieve sales goals set up on a quarterly basis while providing an excellent customer experience
    • Logging and following up on orders or requests.
    • Capturing all required data elements in CRM as required by clients, policies, and products


      • Being fluent (C2 level) in the Finnish language
      • Good knowledge of English (B1-B2 level) required
      • Computer skills (basic skills mandatory, advanced skills like coding preferential)
      • Good analytic skills and logical thinking
      • Excellent communication skills: verbal, written, listening skills
      • Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
      • Ability to multitask and work under pressure
      • EU citizenship or work permit for Portugal

      What you are offered

      • Complete relocation package that includes: refunded airline ticket + accommodation in their company apartment throughout the employment
      • Fixed monthly salary + bonus
      • Remote position
      • Full-time job (Monday-Friday) 
      • A contract focused on a long-term relationship
      • Private Health Insurance
      • Professional growth & development opportunities
      • Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc

        Benefits of Portugal

        Living in Portugal offers many advantages: a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. 
        As most Portuguese people speak English, one does not need to be fluent in Portuguese to live there. 

        Employers must also pay employees a meal allowance for each workday. Our client pays it through a special card or ticket which makes the meal allowance tax-free.