Travel to sunny Lisbon and work with Tech Support in sunny Lisbon!
How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does 300 days of sunshine – along with flavorful Portuguese cuisine – sound like an option you’d like to explore?
Lisbon is a vibrant and charismatic city, and one of the finest capital cities in Europe. The city boasts a glorious climate, lively nightlife, historic monuments, and a range of activities that will entertain visitors of all ages and dispositions.
There is a lot to see and do – come and join our ever-growing Customer Care team in Lisbon!
Our Client is driven by a team that is passionate about exceptional customer experiences, regardless of whether it is a contact center, payment services, software solutions, data analysis, or back-office. They help companies with everything from social media to payment services and create positive and effective customer experiences. Our client is located in over 50 countries with over 100,000 employees.
As a technical support agent, your job, together with your team, is to help users with sales, general inquiries, and technical support questions via phone/email/chat / social/social messaging channels.
You must have the ability to customize the brand’s voice and tone for interactions on both private (phone / email / chat / message channels) and public (social, forums, e-commerce reviews) channels.
You will respond to incoming customer inquiries, technical problems and document relevant case information.
Schedule: Monday-Friday 8.00-17-00.
Fluent in the Danish language in both speech and writing;
Good knowledge of English is required;
Computer skills (basic skills, advanced skills are considered a plus);
Experience in technical troubleshooting (meritorious but not required);
Excellent communication skills: oral, written, listening skills;
Proactive and fast learning ability;
Ability to multitask and work under pressure;
EU citizenship or work permit for Portugal;
What you are offered
A complete relocation package that includes: a refunded flight ticket + help with accommodation (the client offers that you can rent their company apartments for 280 € / month).
Fixed monthly salary + bonus.
14 salaries per year.
Meal allowance (7.23 € per working day).
A contract focused on a long-term relationship.
Private health insurance after 6 months.
Professional growth and development opportunities.
Advantages of Portugal
Living in Portugal offers many benefits: a warm climate, the Atlantic Ocean, mountains nearby, low crime and relatively low cost of living. Here, medicine and education are well developed and residents are offered tax exemption.
Since most Portuguese speak English, you do not need to be fluent in Portuguese to live there.
Employers must also pay employees a meal allowance for each working day. Our customer pays for it with a special card or ticket that makes the meal allowance tax-free.
Welcome with your application!